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A message from our employees
As a company, CPI has recently made a significant move toward the betterment of it's employees. At the beginning of October, CPI provided every employee with the opportunity for a free gym membership. When the Snap Fitness owner, Wes Armstrong, came to debrief us and sign paperwork for our new gym passes, he expressed that CPI was the only company in town providing gym memberships for their employees (at least at Snap Fitness). When we heard this, we felt incredibly thankful for the opportunity to work for such a caring and generous company. That single statement helped us to see with a new perspective and evoked gratefulness in every person. It's really true that people don't care how much you know until they know how much you care. With this personal investment it is easy to see that our employer cares about us as people, not just employees.
Employee Testimonial: Tonja Williams
"Working for a company who values their employees' well being has been extremely beneficial. It's been a dream serve a company that cares about the well being of its employees and consistently strives to help each person reach their potential. The leadership at CPI pours into its employees in meetings that empower and inspire us to see the world and our job differently. We are encouraged to make a impact on the world around us in and out of the workplace. Our job is much bigger than selling products or services. Each person in leadership cares about their employees and customers on a personal level - and they demonstrate that care in everything they do."
- Tonja Williams
"Having a free gym membership has been amazing. It's so great to work for a company that cares about my health and fitness. It makes me want to be a better person for my family and company. I believe being healthy is a very vital part of my life, and I am so blessed to be apart of Copy Products who cares about me."
- Mallory Clary
"Not only am I holding myself accountable but everyone in the company is keeping me on track. We all rally around to help support each other in our efforts to create a healthier lifestyle for ourselves. The company investing in our health shows that we are not just a body to fill a position but we are truly thought about & cared for by our leadership."
- Heather Brown
"Healthy employees who have a lifestyle change, increase productivity because of less stress,better nutrition, and more exercise, which reflect in a positive way for the company."
- Brent Tanton
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One of my favorite things to do during summer weekends is to go down the shore* to visit friends and share hysterical, mostly embarrassing memories, from long ago. The stories never get old and, in fact, become a little better with time. Hours spent with my friends are familiar, warm and easy – like being suspended in time. They remind me of the slow, lazy days of summer when I was a kid and the biggest decision was a bomb pop or toasted almond. My friends and I have so much in common – our age, values, education and earnings. We like the same food, music, and many of the same activities. Our visits are a nostalgic and comfortable time for everyone involved.
10 Tips To Create A More Inclusive Team Environment
Don’t we all like the comfort of what is familiar? Comfort is what drives people to hire others just like them – people of the same religion, race, ethnicity, socio-economic background, gender, generation, physical ability, etc. But comfort doesn’t unleash innovation, and innovation is core to growth. And as summer ends and the school year starts up, it’s time for new beginnings, new learnings and personal growth. For those of us out of school, it’s still a symbolic time of change and renewal, and a good time for us to think about how we challenge ourselves to get the outcomes we want.
As an organization, we are united around a common goal of growth. Organic growth, as opposed to growth from acquisition of new capabilities or technologies, most often comes from innovations, both small and large. One thing that fuels innovation is diversity of thought within experiences, learnings and understandings.
5 simple ways to create a more inclusive team environment
5 ways to combat feeling left out
At the same time that you want to make sure you’re doing the most to make sure your coworkers are heard and recognized, make sure you are doing the same for yourself. Feeling left out? Below are 5 steps to combat that feeling.
Originally posted by Konica Minolta; written by Vicky Ringwood, Senior Vice President, Human Resources; https://blog.konicaminolta.us/10-tips-create-inclusive-team/
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Dispatcher Phoenix Legal is CPI’s unique solution for legal document handling, streamlining the preparation of case files, automating time-consuming manual processing and increasing productivity for legal service providers. In legal applications, time is money – and you can count on Dispatcher Phoenix Legal to help you serve your clients with speed, security and professional expertise.
The file handling, format conversion and intelligent redaction functions of Dispatcher Phoenix Legal are all available as fully automated processes to save time and manual effort. You can also apply Bates stamps, convert files to PDF formats and redact or highlight/strikeout files directly from your bizhub MFP control panel with just a few quick taps – customizing operations to fit the needs of any legal document or case file.
Dispatcher Phoenix is a family of automated document workflow solutions from CPI, available in several versions to best suit different needs. All versions of Dispatcher Phoenix include a graphical Workflow Builder tool, an intuitive Workflow Scheduler, full MFP integration with visually enhanced display, document indexing and folder browsing capabilities at the MFP, and robust authentication capabilities.
Dispatcher Phoenix Legal gives you all these Bates stamping functions:
• User-centered design
• Preview, design or split-view options
• Zoom in/out, fit to width, fit whole page
• Use your own documents as samples
• Numeric, alphanumeric, Roman numerals
• Lower or uppercase output
• Counters, text, auto-populating elements
• Date/time counters
• Page number, total page count
• Filename, file extension, file size
• File metadata, image width/height, etc.
• Customizable background color, opacity
• Every page, every odd/even page
• First page only, last page only
• User-specified page range
• Printer-specific margins can be defined to view the printable area of each page
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We’ve all been there – a big deadline is looming, you’ve been up all night working on that all-important document, you’ve just finished it in time and then disaster strikes; your printer lets you down, you’re unable to print out your masterpiece and you decide to quote that classic Mario Balotelli line: “Why always me?”
While today’s printers are generally very reliable – it’s definitely worth doing some homework before buying on which manufacturers have a reputation for bulletproof build quality – a machine that’s working flat out to print thousands of pages a year can still be problematic from time to time. So what are the most common printer ‘issues’ and how can you fix them?
Communication error: At a fairly sizeable, well-known company that I worked for, one of the IT technicians always told us to “wiggle the wires” when a print fault was reported. While this became something of a standing joke, you know what, she was usually right; often the fault was caused by a loose connection or a cable that had inadvertently been pulled out of its socket. Otherwise check network connections and that documents are being sent to the correct print device.
Paper jams: The common one, which could be caused by dirt, worn rollers or the even the wrong or poor quality paper can cause them, so cleaning and regular maintenance (included in service packages) along with better paper will help reduce jams. It’s worth noting that when removing a paper jam, always pull the paper in the direction of the paper path, because pulling it backwards can severely damage the printer.
Dirty marks on prints: Marks such as dots, ghosting and lines can be caused by toner leaking onto the print drum or dust getting where it shouldn’t. A culprit is often non-genuine toner so try to stick to the original and the best! Also, check for fuser issues and worn drums and, if in doubt, call a KYOCERA engineer.
Faded print: This is normally down to two factors, namely low toner or the wrong print setting being used. A quick squint at the setting being used should remedy the problem and, when it comes to low toner, you really don’t need me to tell you how to fix it!
Ghosting: Where the image prints properly, but a much lighter copy of the image also prints elsewhere is called ghosting and, surprisingly, can be due to a problem with the power supply. Check the power outlet by plugging in a different printer to see if the same results occur. Ghosting can also be caused when consumable printer parts such as the drum or imaging kit are near the end of their life. Prevention is better than cure so a cycle of preventative maintenance from a supplier is always a good idea – and can save downtime at those important moments.
Printing on paper from the wrong tray: Either the print settings on the device or app sending the document to print is set incorrectly or the printer itself has a setting that has gone awry. Look ‘Printer Properties’ on the sending device and ensure the correct tray is selected while on the printer ensure the paper sizes in the control panel match what is actually in the paper trays.
Time for maintenance error code: Like us all, a printer needs a little TLC when it has been working hard. When a certain number of pages have been printed a maintenance kit needs to be installed.
7990 error (KYOCERA machine) : This message means the waste toner is full. It’s usually spotted on smaller machines, where the waste toner is attached to the drum unit, and means a new drum unit is required. Again, this is a standard consumable and all part of ongoing maintenance.
Toner smudges and doesn’t stay on the page: This can happen when the fuser assembly is damaged or at the end of its life and needs replacing. Alternatively, the toner cartridge may be defective and letting too much toner out at one time. Finally, some toner may have spilled in the printer – if so, a good clean is the order of the day.
Through a combination of routine maintenance, correct usage and ongoing replacement of consumables – ideally genuine manufacturer products – printers will provide plenty of loyal service. What’s more, provide the correct TLC and those awkward printer fails are less likely to hold you back.
Blog originally posted at 11:00 09 April in Industry news, KYOCERA news by Austin Clark.
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In this month's newsletter we are featuring one of our very own employees, Emalee McMillan. Emalee recently traveled to New York City on a Mission trip and we wanted to share a small synopsis of her experience in the city.
Emalee, what did you do in New York?
"I went to New York with an organization called Experience Mission, who partnered with the Salvation Army to serve the city all summer. We were served in a soup kitchen during the day in Harlem, lead kids clubs in the neighborhoods, and gave out essentials to homeless in the parks. We met many people and families that made lasting impacts on our lives."
Why did you go to New York?
"I believe it’s our responsibility to love and serve people in whatever way we can. It’s important to get out of our comfort zone and confront the need that exists in our world to widen our worldview and expand our empathy. I have been given abundantly so that I’m able to give freely."
What did you learn?
"I developed a deeper understanding that every person is truly valuable and needed in this world. From the man sleeping on a park bench to the businesswoman on Wall Street, each person holds equal and essential value. I never want to discredit someone for what they look like or the choices they’ve made in the past. I want to connect with people and use the knowledge and resources I have to make the world a better place. World change can feel like an insurmountable task, but entire communities start to change when you decide to connect with just one person."
How will your experience affect our community here in Texas?
"This trip greatly affected my worldview and how I approach issues in my own community. My perception of where I live and the issues that plague it evolved as I immersed myself in a place of explicit need. The same needs, addictions, poverty, and hopelessness exists in my own backyard, it’s just concealed rather than on display. Coming home, I have realized that it’s my job to become aware of what my community needs, and start making changes to positively affect our culture.
I am extremely blessed to be an employee at CPI Imaging. They have graciously allowed me to have time off in order to venture off and serve other communities as well as our own. Their support has allowed me to pursue what I’m passionate about daily."
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On average, with every new year in business, organizational content increases by 200% (Forrester Research). Although the popularity of digital documents continues to grow, paper is still dominant in business. With documentation moving between departments and file cabinets, not having control or a strong document management strategy in place could lead to processing challenges and a heavy increase in costs.
If document-driven processes are interfering with productivity, employee morale, or revenue goals, then you’ve hit a major business pain. By implementing Enterprise Content Management (ECM), you can address common challenges like these, while saving valuable time, allowing for document collaboration and business efficiency to improve. Let’s review four common business pain points, and discover how ECM can help:
Challenge #1: Lack of Visibility & Control
Where did that document go? Why are those numbers different? Who accessed this last? Instead of spending hours trying to identify who applied document edits and why, ECM software provides real-time updates of all document actions through a secure history log and audit trail reporting tool. Providing enhanced visibility, ECM delivers managers the opportunity to gain control over departmental documents, their workflow routes, and employee processing for improved business intelligence. Built-in business process management workflows provide insight into document analytics, scheduling, transactional activities and process queues for end-to-end process visibility. This type of digital document control allows collaboration with customers, clients and partners to improve dramatically, by keeping employees accountable for their document-driven tasks.
Challenge #2: Poor Service & Declining Customer Satisfaction
According to AIIM, 48% of survey respondents feel that their customer response time is lacking because of poor document management. Putting together emails and notes from the many people involved in a customer issue is time consuming and can lead to inaccuracies. Conversations can be made difficult due to a lack of information about the history of the problem at hand and not being able to find the resources necessary to solve it. Don’t make your customers wait. ECM software allows for faster and more consistent response times as employees can immediately search and retrieve stored documents in a matter of seconds. Via a simple keyword search – company name, PO number, etc. – users can pull up all documentation associated with a particular customer instantly, allowing for customer inquires to be handled in real-time. With a full display of data providing insight into customer history and past actions, employees can confidently assist customer call-ins, resulting in happier customers and the opportunity for repeat or add-on business.
Challenge #3: Time Spent Processing Data Across Platforms
From accounting to payroll applications, asset management and CRM software, there’s a plethora of business programs used by organizations today to manage information. With data spread across many different platforms, often the same information has been manually entered into multiple programs, causing duplicate efforts by employees and a risk for data entry errors. Users are then left wondering which program has the most accurate and up to date information. But with advanced capture integration, as part of an ECM strategy, valuable data is automatically extracted from your everyday documents – including PDFs, Microsoft® Office files, emails and their attachments – and routed to the destinations of your choice. Send critical business data directly to Microsoft® Dynamics, QuickBooks®, Salesforce®, Office 365™, or other existing business systems without any manual intervention to improve the quality and standardization of content distributions across all applications. Email notifications are then sent to the appropriate department or person upon document capture, as part of real-time content management designed to improve productivity and process visibility.
Challenge #4: Staying Compliant to Avoid Fees & Penalties
Do you find yourself struggling to meet compliance requirements? Are you racking up extra fees and penalties over simple regulation mistakes? Are you prepared in the event of an unexpected audit? ECM software eliminates risk, keeps documents secure, and enables your company to abide by regulations through efficient methods of capturing, storing, accessing and managing your digital documents. Whether you’re in a heavily regulated industry or one with less strict requirements, ECM software keeps your information secure, only allowing those with permission access to certain files, eliminating the hassle of upholding rigid security standards while protecting sensitive client information. From SEC, to FINRA, HIPAA and UETA, implementing ECM into your document strategy provides a flexible, yet rules-driven process for managing data in accordance with government compliance regulations, saving you the worry and unnecessary costs of noncompliant document management.
As a business owner, it’s critical to diagnose and solve any business headaches that can have an impact on your team. Identifying document-driven pain points will open the door to discovering an effective document management solution that will take your business to new heights. With ECM you’ll be sure to have a proven method to attaining a competitive edge by solving the most common, and pressing, challenges flagging businesses today. Are you ready to identify and understand ways to solve your pain points? Contact CPI today to get started.
Originally posted by Square 9 on July 18, 2017 by Alyssa Anderson
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This summer alongside CANHelp, CPI has been collecting backpacks for the families of Hopkins County. Every backpack will be filled with school supplies and given to participating families at the Back to School Fair on August 9th from 3-6pm. We recently did a drawing in which all donors were given the chance to win a $100 gift card. In this newsletter, it’s our greatest honor to share the story of 2019’s Giveback winner, Jade Kruczek
Conversations with Jade
Jade, tell me something interesting about yourself.
“I am an experienced traveler. I have traveled to London, Paris, and Canada with an organization called People To People. I have also been to the Bahamas, and all fifty states.”
As a resident of Maine, how are you connected to our community in Texas?
“I have family in Texas and try to go every year to spend time with them and create memories. I have some of my favorite memories with the community at Penny’s diner that is no longer there. The community has always been kind to me and has become an important place in my heart.”
What motivated you to give to this project?
“I was motivated to give to the project because I wanted to help give every student an equal chance at an education. I believe that everyone deserves an education and should have the same opportunity to achieve whatever they dream.”
What impact do you think it will make?
“I hope that this will help bring happiness to the children and makes each child feel special.”
Tell me about an experience you had when someone was generous toward you. How did it affect you?
“When I was trying to raise money to go on my trip with People to People I was shown generosity by others who donated to help me reach my goal amount in order to be able to go. This made a huge impact on my life. I was able to see other cultures and meet different people which allowed me to have a broader outlook on life, new experiences, and make lifelong friends.”
In your opinion, why is generosity and giving back important?
“In life there are always struggles that people have to face whether big or small. Giving back is a way to show people that they are not alone, and that someone is there for them even if it is not obvious. This is a way to show that even though they might be struggling they are still important and valued.”
Jade’s story has inspired us to discover what ways we can show generosity in our daily lives. There’s much more to be achieved by giving then by receiving. If this story has inspired you to give back it’s not too late! Bring a backpack or two to our corporate offices in Sulphur Springs, Texas and join us on this quest to give back to our community.
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It’s easy to be led by your wallet when looking to buy a printer and get drawn to cheaper devices because of the lower upfront costs. But this sort of short-term thinking ignores the true costs of printing: buying the device is just the start of the process, and one of the key things to think about is the running costs. Of course, when purchasing a printer or MFP it is crucial to make sure that the product meets your needs, but it is the wiseman that thinks about more than just the box and sees that buying cheap may turn out to be just the opposite. You should always take a little more time to consider Total Cost of Ownership (TCO).
There is one simple rule to remember – The cheaper the product, the more expensive it is to run.
This may not be an issue if you do not print very much, however, you will be surprised how quickly costs can rise if you get this wrong. Therefore, the first thing you should do is work out your Average Monthly Print Volume (AMPV). Most people can have a very good guess of how much they print in a day, take this number and multiply by 20 working days in a month to get your AMPV. Once you have this information you will be better equipped to make the right decision.
Make a shortlist of products for consideration based on specifications, functionality and price, then pause! You need to think running costs and think about TCO. How long do replacement toners last (specified in pages) and how much do they cost? What other consumables are required for each machine e.g. Image Drum units, Fuser units, Transfer belts, paper feed rollers etc. and how often do these components need to be changed. It’s all there on product datasheets, you just need to know how to read them.
To begin working out the TCO of a printer there are a few key steps. You first need to divide cost of each consumable by its life to determine the cost per page.
Price / Life = CPC
Once you have the CPC of each consumable, you can add add each of them together and start to build the TCO for each product.
Using ultra-long-life image drum technology means that depending, on how much you print, toner may be the only consumable you ever need to change. For example, you can work out how many pages a machine would have to print every day (based on printing 20 working days per month over three years) before the drum unit would need to be replaced. Any machine printing less than the pages-per-day value would deliver a toner only proposition.
Another thing to consider is the cost of a replacement toner. Many manufacturers offer several different toner capacities for each machine priced in such a way to force users to spend lots of money upfront to get the lowest possible TCO. KYOCERA generally only supplies one toner size per machine, with a capacity in fitting with its AMPV specification and always at a low cost, to keep TCO to a minimum. Making original toners highly affordable means KYOCERA customers can afford to use original toners, and don’t have to look for generic replacements that may be unreliable and risk printing performance. Our original toners are guaranteed to deliver the best print quality possible with optimum performance and the utmost reliability.
TCO may not be flashiest subject, but if you’re buying a printer for your office it’s essential that you’re not distracted by a low upfront price, when in the long run you may end up paying more for replacement parts and consumables such as toner. You need to look at a printer as a long-term purchase, rather than a one-off, and unless you do a careful analysis of the TCO of a range of products, you may be surprised by how your printing costs mount up over the lifetime of your printer.
POSTED ORIGINALLY ON 17:27 11 June in Uncategorized by KYOCERA
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We had a great time speaking with The Shipping Zone’s owner, Jay Miller, last week. You can certainly gauge a businesses’ standing by the quality of those that run it! Jay is truly an entrepreneur at heart, and he has seen many successes since his career began. Before Jay acquired The Shipping Zone he was primarily laying brick with his other business Miller & Sons Masonry. Whether they were laying brick or shipping packages the focus was always the same - Quality is priority.
Jay recently sought to expand his business at The Shipping Zone and added a new production printing machine to his arsenal. It was his desire in this acquisition to be able to offer more products at a higher quality. Mr. Miller explained, “we took a big step and made a big investment in order to expand the business. We were continually asked about higher volume orders and we saw potential in upgrading.” Jay and the team at Shipping Zone have always been ones to leap at an opportunity when it presents itself.
The goal at The Shipping Zone is to be an asset and an assistance to local businesses and their advertising endeavors. They now have the ability to work with much higher volumes in a fraction of the time with their new printer. The AccurioPress C3070 digital press printer does it all: “high productivity up to 70 ppm, 2-sided banner printing, professional finishing, excellent image quality, real-time automated quality adjustments and so much more.” Jay has learned firsthand that quality equipment gleans quality product. His priority is to provide His customers with the highest quality product possible. With this new printer, Jay and his team will be able to further that vision and give even better products to their clients. After all, the best form of marketing is a happy customer!
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In 2018, CPI launched its very first Back to School Bash, providing backpacks and school supplies to students in our local community. The year before, CANHelp kicked off its Inaugural Hopkins County Back to School Fair to replace their Pack the Bus School Supplies Drive which had been held for over 10 years. This year we decided to join forces with CANHelp in order to maximize our reach and to bring the most impact to our community. The Back to School Fair brings community organizations, churches, and businesses all together in one place to help prepare the children of Hopkins County and their families for the start of school. This FREE Back to School Fair offers back packs and school supplies, haircuts, immunizations, dental screenings, games, community resources and so much more.
The Back to School Fair has grown each year, and this year we are excited to be partnering with CANHelp to better serve all families that need assistance. In 2017, CANHelp served over 800 children and families with the inaugural Back to School fair. In 2018, they partnered with our community to provide over $13,000 in backpacks and school supplies to families in Hopkins County.
Over 60% of the children in Hopkins County schools come from disadvantaged or low income families, and in some schools the percentage of low income rises over 70%. It's an honor to partner with CANHelp to help every student in Hopkins County start their school year with everything they need--completely free of charge. Community involvement is not an afterthought for us, but we believe it's our social responsibility.
The Back to School Fair is for every family and student in Hopkins County no matter what your income may be. To register for a free backpack and school supplies, please visit the offices at CANHelp to fill out a registration form. The 2019 Back to School Fair will be held on August 9th, 3-6pm at Hopkins County Civic Center.
Pursuing Progress doesn't always look like your own business's growth, but helping others pursue progress of their own! It's our honor to be able to partner with CANHelp to see Hopkin's County excel in greater measure!