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We have a great relationship with Caring Bridge Home Health in Sherman, Texas and it all began with our incredible Business-to-Business Marketing team. Before using our products and services, Caring Bridge Home Health had several small printers from the office supplies store, and they were constantly having to replenish the ink & toner.
Office employee, Marilyn Davis, mentioned to the owner their need for a more efficient solution for their company. She realized that the bigger their company grew the more they were outgrowing the equipment they were using. So, in 2017 Caring Bridge started leasing a Copier/Printer from CPI. Our marketing team kept in touch with our client when they were in the vicinity. As we expanded our business and they expanded theirs we were able to offer even more solutions for their business.
As we expanded into selling Managed Voice Services and Phone Systems, we started to get the word out to our current customers. Marilyn mentioned that they didn't need phone systems at that time, but she was eager to do more business with us. Fortunately, Caring Bridge Home Health is now expanding to a Hospice care business called Monarch Hospice. With the opening of their new business, they were in need of phone systems to streamline communication. She knew that CPI was the obvious choice, and immediately called her sales representative at CPI to get the ball rolling.
For Caring Bridge Home Health and Monarch Hospice the phone systems play a very vital role to their everyday operations, so it was important to have equipment and software that worked faithfully. With the added software features of Managed Voice Services, the employees are now able to receive calls not only from their desk phone but to their cell phones when they are out on a call. Marilyn said that the phones are easy to use, modern, and capable of so much more than their previous desk phones. Ease and reliability are priceless in the business world, and these phone systems offer just that.
WHAT ARE THE TELL-TALE SIGNS THAT YOUR PHONE SYSTEM IS BEHIND THE TIMES?
1. Does your business miss phone calls because the call is routed to an absent employee or all the lines are busy?
2. Does your staff complain that your phone system is confusing because you have different phone systems in each location with features that don’t work the same?
3. Have you lost inbound or outbound calls due to network or equipment failure?
4. Have you received unexpected phone bills, confusing pricing structures, or high international calling costs?
5. Do your customers or remote workers complain of dropped calls when trying to reach people in the business?
6. Do you need to be in contact with your employees when they are traveling or working remotely?
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Have you ever looked around your office and thought, "there must be a better way!" There are piles of documents, walls lined with filing cabinets, hours thumbing through file tabs, and squinting to read handwriting. There are many businesses who work daily in this type of environment even though there are several solutions available! One great resource that we use is GlobalCapture®, which transforms information into Business Intelligence. This program can "easily capture, classify and validate high volumes of documents, transforming them into usable data that provides insight, drives efficiency and leads to smarter decision-making." (Square9).
Our friends at Welasco recently upgraded their document management processes using Global Search and Global Capture. Before they upgraded, they were using an antiquated process of file folders and filing cabinets. They had handwritten documents with quotes and order details being filed into these cabinets. Every time a similar order surfaced or they had to reference a previous order they had to search through all of their physical copies to find what they needed. Sherry Sheffield from Welasco explained that, "the time it took to look through all of the paperwork could easily add up to an hour of time in a day." In addition to the time and organization needs they had within document management, they also realized their need for back up security for all of their documents. In case of an accident, there was absolutely no back up of all of the paperwork needed to run their business.
The staff at Welasco knew they were in need of a document management solution and they came to CPI for help. "We chose CPI because relationship is important to us. CPI provided us with the solution we needed with the relationship to sustain our innovative focus." When we asked Sherry how often they use Global Capture and Global Search, she responded confidently that this program is what they use daily in all their everyday business processes. There's no going back now that they've experienced the ease and efficiency of Global Capture and Global Search. As their document database continues to grow, the need and value of the program increases in value. They are able to search quickly and easily through all of their documents at the touch of a keyboard.
Features & Benefits
Global Capture & Global Search
With a broad range of features, it’s easy to see why so many organizations rely on GlobalCapture document capture automation software to help them work more intelligently with their documents.
GlobalCapture scans and extracts business critical data from your everyday documents including emails, PDFs, MS Office files and more. With its own business process engine, GlobalCapture delivers a single path for the flow of all business information.
Available as a standalone document capture solution, GlobalCapture is also included with every GlobalSearch® ECM software installation, reducing the expenses related to acquiring, training and supporting multiple product lines.
As a solution modeled to grow easily with your organization, GlobalCapture gives you the flexibility to purchase only what you need today, while affordably scaling functionality and performance features with your evolving needs.
Design, implement and support your capture workflow at any time, through any modern browser. GlobalCapture makes building out processes easy with components that can be arranged and connected in a variety of ways to create unique document workflows.
The modular design of GlobalCapture allows you to easily create a solution that’s built for the specific needs of your organization with flexible features for extending document capture automation.
How It Works
With the GlobalCapture document capture automation software it’s easy to map document processes on a drag & drop design canvas, where you can define each step of the transformation by arranging document workflow activities.
Capture documents from virtually any source including MFPs, production scanners, email servers, web forms, watched network directories or other external data sources.
Use forms recognition to automatically classify and capture documents. With RapidAdapt® Forms Learning, new classification projects can be created on the fly for handling the ongoing training of evolving document capture processes.
Mine information from your documents using powerful extraction tools including structured and unstructured Optical Character Recognition, Barcode Recognition, Tabular Data Extraction, Database Lookups and more.
Checking the integrity of your information before it’s shared to downstream applications is critical to any type of data capture automation. GlobalCapture provides OCR confidence reporting and other essential validation checks to ensure data accuracy.
Automatically route your documents to the destination of your choice, including network shares that GlobalCapture creates and names on the fly. With automated email notifications your users will be kept in the loop when new documents become available.
In addition to releasing to a file share, GlobalCapture can also release to any document management software including direct integration with GlobalSearch ECM software, Microsoft SharePoint and more.
(Information originally posted on www.square-9.com)
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Our team at CPI recently attended a conference in Newport Beach, CA, where dealers with Konica Minolta gathered together for inspiration and vision. To start things off, President and CEO of Konica Minolta Business Solutions (KMBS)Rick Taylor delivered some great statistics to display how far the company has come since 2010. Taylor compared the Konica Minolta's numbers with the competition's spanning over the last 9 years, and the growth is unmatched!
Later in the conference, Todd Croteau, head of All Covered gave us insight on the latest endeavors in the Konica Minolta IT division. Todd asked our very own, Heather Brown, to speak of the success CPI has had with All Covered, attaining 1-2 deals per month. All Covered contains great benefits for the Konica Minolta Dealers as well as customers who partake in any of their turnkey IT & Managed Voice services.
A crew from Konica Minolta's European division showcased the developments they have made in robotics. This technology was created to be helpful in many different capacities and businesses, especially healthcare environments. The robotshave great cognitive abilities and have been created to assist and interact with the needs and requests of a patient or doctor. This is just a small taste of what Konica Minolta Laboratory in Europe is working towards, while partnering with a hospital in Italy. Technology and strategic partnerships make it easy to envision a limitless future.
WorkPlace Hub is another product that was presented to us during the conference, and this is an interesting product with almost endless capabilities. WorkPlace Hub truly displays what limitless means in a piece of office technology because of it's potential and power. Within the Workplace hub there are many capabilities including, managing and hosting networks, tools for collaboration, telephony, network security, and so much more. "Workplace Hub connects your different technologies so they work for you. It's one complete system that adapts to you, giving you the freedom, ease and power to unlock your potential" (Konica Minolta).
Lastly, Alice Receptionist has been designed to be placed directly in the reception area of any business, school, or healthcare establishment. The program takes a photograph of the person, then prints a badge for them with necessary identification. In addition to the initial interaction, the system will also alert whoever is needed that their meeting has arrived. To take it a step further, the system can also do a spot background check before the person is allowed passed the reception area. There are so many options and preferences that can be shifted to meet the needs of any business or school.
Watch the Video below for a more in-depth explanation of Alice Receptionist.
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North Hopkins ISD has a tradition of excellence and high expectations for learning with contemporary technology tools for their classrooms. They have cultivated a culture of excellence that is strategically focused on providing innovative tools and interactive applications to engage their students at any level or learning style. Their school was actually one of the first in Texas to provide 1:1 Macintosh devices for their students several years ago. Dr. Jolly and his team are always seeking strategies to improve their school and personalize each student’s learning experience.
It seems as if the whole school could agree that having the new Promethean boards from CPI has shifted the way the children are learning and retaining lesson material. Getting students actively involved in the learning process is easy because of the touch screen capabilities of the Promethean board. The software allows students to get hands-on experience in classroom material- learning is no longer a spectator's event.
In an interview with CPI, North Hopkins' ISD Superintendent, Dr. Darin Jolly spoke highly of the transformation that their school has experienced since implementing over 30 Promethean boards into their secondary school. He explained that student engagement has “quickly escalated since [their] recent installation and implementation of [their] 75 inch Promethean boards in all secondary classrooms in December of 2018.” Dr. Jolly explained that “peer to peer collaboration has advanced cooperative learning strategies with Promethean split screen options and scientific apps for dissection.”
“I’m thankful for the great relationship that North Hopkins ISD shares with CPI of Sulphur Springs, Texas. From the onset, CPI came to our district with extreme measures of customer service, asking “How can we help you?” from technology advancement, copy/print operations, document storage, and even safety considerations with security cameras on campuses and buses. As an alumnus of North Hopkins High School, Heather Brown has firsthand experience and perspective for excellence in our school, heightened now as a parent of three students in our school district. Her personalized perspective for excellence in our school has streamlined our educational advancements with CPI as a result of her authentic care for the best of our students in our culture high expectations for learning.”
- Dr. Darin Jolly, Superintendent of North Hopkins ISD
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Lisa and Heather had a great time investing in the students at Sulphur Springs Elementary School. There's no greater privilege than teaching the next generation, and seeing them surpass us! The students at SSES were focused in as we spoke to them on career day about Sales & Marketing at CPI Imaging. With 1,270,630 employed in the sales industry in the DFW area, many of these students will follow a career in sales or marketing as well!
Dean Water Supply Upgraded!
"This machine can do so much more!" -Tracy
If you're looking for MORE, our experienced team can quickly outfit you with the cutting-edge technology you need!
New phone systems for Commercial Battery, LLC!
Depending on your business needs, we offer two ways to harness the power of VoIP. Our offerings also deliver the highest quality of voice service and cloud-based unified communications.
Interactive Learning is the Best Way to Learn!
Our head of Marketing, Heather Brown spent time last month training teachers and students to use the highly interactive Promethean board. The students were not only interested but involved when utilizing this new technology! Contact us if you are interested in using one in your board room or classroom!
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"After 15 years and a lighting strike, we knew we had to make a change,” says Dana (co-owner of Economy A/C & Heating). Economy A/C & Heating is a support company meaning we support other businesses and homeowners. How are we supposed to provide the best support for our clients when our Multi-function printer (MFP) is constantly down & our phones keep dropping calls? Summer is coming, I knew I needed a solution and I needed it fast. I reached out to CPI and told them of my challenges.
1) We were paying $500 a month just for the ink our copier/printer was consuming.
2) We had low quality prints despite the high expenses on ink.
3) Our phone system was so outdated that we could not receive voicemail messages.
4) Our printer was slow and almost obsolete, making it difficult to print the large volumes that our business requires each day.
After reaching out to CPI, they were able to help us find solutions to increase our productivity and ease. CPI outfitted our team with a new phone system, and a state-of-the-art device. We can now communicate effectively and efficiently with our customers, providing a service we can be proud of."
- Dana (Co-Owner of Economy A/C & Heating)