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CPI's Technical Service Department

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Our Proficient Service Team has over 180 combined years of Knowledge, Training, and Expertise

 

Performance Levels such as Response Time, Call Backs, Proficiency, and Efficiency exceed industry standards

 

PRO-TECH DEALER


 Recognized for the 1st time ever in 2010, as well as recipients in 2011 and 2012, for Service Excellence by Konica-Minolta receiving the prestigious Pro-Tech Award.

 

The Award represents Konica-Minolta's Gold Standard for Service Competence and Proficiency. There is no higher honor for an Authorized Konica-Minolta Dealer. To attain the Pro-Tech standard, every element of a Dealer's Service operation is evaluated and measured such as Management Skills, Inventory Control Systems, Technical Expertise, Dispatch Systems, and Customer Satisfaction ratings.

 

CPI was 1 of 14 Dealers out of 132 Dealers in the South Region to receive the Pro-Tech Award.

 

EQUIPMENT TRAINING

 

Our Service Department is 100% compliant with Konica's requirements for classroom Training as well as Web-Based Training on all Equipment and IP Controllers that are sold or serviced by CPI.

 

Many of our Technicians have received Gold Seals from the outcome of their Training classes which puts them in the top 2% of the Technical force throughout the US. In addition, CPI techs have received several Silver Seals in Technical Training which accounts for the top 10% in the US.

 

Our technicians have received numerous Service Technician of the Month awards from Konica.

 

EFFICIENCY

 

Response Time: Overall Company Response Time average is 3.3 Hours.

 

FCE (First Call Effectiveness) Averaging 90% Company Wide

*FCE: Being efficient the 1st time and taking care of the issue at hand

 

Technician Incentives based on Increased Efficiency and Customer Satisfaction

 

Technician Car Part Stocks evaluated quarterly to ensure adequate supply of parts

 

CUSTOMER SATISFACTION

 

Customer Survey Cards: Handed out after each service call to evaluate the Response Time, Quality of the Repair, Professionalism, and Overall Technical Support

 

Next Day Follow Up Call: The Account is called the day after the service call is completed to ensure Customer satisfaction